{"id":2095,"date":"2015-06-03T06:39:32","date_gmt":"2015-06-03T06:39:32","guid":{"rendered":"https:\/\/sparktoro.com\/blog\/\/?p=2095"},"modified":"2015-06-03T07:16:00","modified_gmt":"2015-06-03T07:16:00","slug":"pester-potential-lead-hate-approach-saas-sales-sucks","status":"publish","type":"post","link":"https:\/\/sparktoro.com\/blog\/pester-potential-lead-hate-approach-saas-sales-sucks\/","title":{"rendered":"The &#8220;Pester Your Potential Lead Until They Hate You&#8221; Approach to SaaS Sales Sucks"},"content":{"rendered":"<p>I caught this tweet from <a href=\"https:\/\/twitter.com\/peeplaja\">Peep Laja<\/a> (someone I admire greatly and whose advice I generally think is gold) today:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/twitter.com\/peeplaja\/status\/605883841618665473\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2097 size-full\" src=\"https:\/\/images.sparktoro.com\/blog\/wp-content\/uploads\/2017\/10\/best-sales-tip-peep.gif\" alt=\"best-sales-tip-peep\" width=\"550\" height=\"305\" \/><\/a><\/p>\n<p>This was one of the rare times I disagreed with Peep (or at least with my initial interpretation of this tip), and so I replied, wanting to provide some nuance but limited by Twitter&#8217;s short-format. Hence this blog post to explain in greater depth a problem that I think is becoming endemic to the B2B sales and, particularly, the startup\/SaaS worlds.<!--more--><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2099 size-full\" src=\"https:\/\/images.sparktoro.com\/blog\/wp-content\/uploads\/2017\/10\/rand-reply-to-peep.gif\" alt=\"rand-reply-to-peep\" width=\"550\" height=\"592\" \/><\/p>\n<p>To Peep&#8217;s credit, he meant this in a different context than I took it (following up after an in-person pitch where a relationship has been established is totally different from the follow-up to a cold outreach email\/pitch). But, given the amount of times I&#8217;m seeing this:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2101\" src=\"https:\/\/images.sparktoro.com\/blog\/wp-content\/uploads\/2017\/10\/follow-up-emails.gif\" alt=\"follow-up-emails\" width=\"650\" height=\"294\" \/><\/p>\n<p>Or this:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2103\" src=\"https:\/\/images.sparktoro.com\/blog\/wp-content\/uploads\/2017\/10\/5-emails.gif\" alt=\"5-emails\" width=\"650\" height=\"435\" \/><\/p>\n<p>Or this (via Moz&#8217;s\u00a0CMO, Annette, who&#8217;s now keeping a file on the worst offenders):<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2105\" src=\"https:\/\/images.sparktoro.com\/blog\/wp-content\/uploads\/2017\/10\/classic-paradox.gif\" alt=\"classic-paradox\" width=\"642\" height=\"599\" \/><\/p>\n<p>I&#8217;m worried\u00a0there&#8217;s a group of sales professionals and teams out there who are receiving and applying\u00a0Peep&#8217;s advice in the exact wrong way.<\/p>\n<p>My advice to these folks is simple:<\/p>\n<ul>\n<li>Don&#8217;t start with cold outreach. You burn a potentially fruitful bridge with a lot of folks when your first contact comes in this fashion, and are only selling to the fraction of a percent left that are transaction-oriented.<\/li>\n<li>Build an inbound funnel &#8211; a way to attract attention and interest organically, so your sales people\/teams never have to do cold outreach, but merely need to help folks who&#8217;ve already expressed interest. Buy Dharmesh &amp; Brian&#8217;s book, <a href=\"http:\/\/www.amazon.com\/Inbound-Marketing-Found-Google-Social\/dp\/0470499311\">Inbound Marketing<\/a>. Read it. Live it.<\/li>\n<li>If inbound isn&#8217;t in your wheelhouse or your company\/team won&#8217;t embrace it, get an intro from someone your target knows, likes, and trusts. Earn that intro by being an awesomely helpful person\/company.<\/li>\n<li>Don&#8217;t make the first conversation exclusively about the sale. That&#8217;s like making the first date exclusively about sex. An undertone of the possibility of a sale is fine, but we both already know it&#8217;s there; calling attention to it is gauche (and an instant turn-off, even if I was interested before).<\/li>\n<li>The best sales processes I&#8217;ve ever been through were already closed deals before we ever discussed the sale itself. I knew the person\/team\/company, liked them, and trusted them.<\/li>\n<li>Sales teams and managers: don&#8217;t build incentive structures that force your salespeople to treat an email list like a spammer does (low engagement, low conversion, high annoyance). Instead, build incentives that encourage long-term relationships, tactics that don&#8217;t turn off 99% of your potential audience only to convert the 1% (because your competition will find ways to get at that 99% which leaves you in an ugly place with an even uglier brand perception).<\/li>\n<\/ul>\n<p>Granted, I&#8217;m not a sales professional, nor do I have much experience with cold outreach. But I can tell you how I feel as a &#8220;potential lead,&#8221; and I&#8217;m reasonably confident that my experience is representative of a large swath of the market.<\/p>\n<p>Besides all of that, I have data (both from Moz, and from many other SaaS businesses) that show how sales that are earned rather than spammed have higher loyalty, higher LTV, and a greater likelihood of evangelism. It&#8217;s not just empathetic and kind, it&#8217;s good business.<\/p>\n<blockquote align=\"center\" class=\"twitter-tweet\" lang=\"en\">\n<p style=\"text-align: center;\" lang=\"en\" dir=\"ltr\">Best way to sell something &#8211; don&#39;t sell anything. Earn the awareness, respect, &amp; trust of those who might buy.<\/p>\n<p>&mdash; Rand Fishkin (@randfish) <a href=\"https:\/\/twitter.com\/randfish\/status\/563091409922969601\">February 4, 2015<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>p.s. This doesn&#8217;t just apply to sales, but to email outreach of almost every kind.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I caught this tweet from Peep Laja (someone I admire greatly and whose advice I generally think is gold) today: This was one of the rare times I disagreed with Peep (or at least with my initial interpretation of this tip), and so I replied, wanting to provide some nuance but limited by Twitter&#8217;s short-format.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,1],"tags":[],"class_list":["post-2095","post","type-post","status-publish","format-standard","hentry","category-marketing","category-startups"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The &quot;Pester Your Potential Lead Until They Hate You&quot; Approach to SaaS Sales Sucks - SparkToro<\/title>\n<meta name=\"description\" content=\"I caught this tweet from Peep Laja (someone I admire greatly and whose advice I generally think is gold) today: This was one of the rare times I disagreed\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sparktoro.com\/blog\/pester-potential-lead-hate-approach-saas-sales-sucks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The &quot;Pester Your Potential Lead Until They Hate You&quot; Approach to SaaS Sales Sucks - SparkToro\" \/>\n<meta property=\"og:description\" content=\"I caught this tweet from Peep Laja (someone I admire greatly and whose advice I generally think is gold) today: This was one of the rare times I disagreed\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sparktoro.com\/blog\/pester-potential-lead-hate-approach-saas-sales-sucks\/\" \/>\n<meta property=\"og:site_name\" content=\"SparkToro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/sparktoro\" \/>\n<meta property=\"article:published_time\" content=\"2015-06-03T06:39:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-06-03T07:16:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sparktoro.com\/blog\/wp-content\/uploads\/2017\/10\/best-sales-tip-peep.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"550\" \/>\n\t<meta property=\"og:image:height\" content=\"305\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Rand Fishkin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sparktoro\" \/>\n<meta name=\"twitter:site\" content=\"@sparktoro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rand Fishkin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/\"},\"author\":{\"name\":\"Rand Fishkin\",\"@id\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/#\\\/schema\\\/person\\\/2acd0781db4d1905cecfec9bea406570\"},\"headline\":\"The &#8220;Pester Your Potential Lead Until They Hate You&#8221; Approach to SaaS Sales Sucks\",\"datePublished\":\"2015-06-03T06:39:32+00:00\",\"dateModified\":\"2015-06-03T07:16:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/\"},\"wordCount\":615,\"commentCount\":37,\"image\":{\"@id\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/images.sparktoro.com\\\/blog\\\/wp-content\\\/uploads\\\/2017\\\/10\\\/best-sales-tip-peep.gif\",\"articleSection\":[\"Marketing\",\"Startups\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/\",\"url\":\"https:\\\/\\\/sparktoro.com\\\/blog\\\/pester-potential-lead-hate-approach-saas-sales-sucks\\\/\",\"name\":\"The \\\"Pester Your Potential Lead Until They Hate You\\\" Approach to SaaS Sales Sucks - 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