The UX of Phone-Tree Systems: 16 Usability Guidelines

Users who call organizations often find themselves in frustrating phone trees. Badly designed interactive voice response (IVR) systems violate many of the 10 usability heuristics.

Accounts Tweeting
Other Articles by Tweeters
First Shared
August 14, 2022 @ 9:01 PM PST
Loading Tweets
Currently no tweets or quote tweets to display.