Users who call organizations often find themselves in frustrating phone trees. Badly designed interactive voice response (IVR) systems violate many of the 10 usability heuristics.
Former art library director at Gulbenkian Foundation.
User advocates offering evidence-based user experience (UX) research, training, consulting. Jakob Nielsen, Don Norman, Tog, and colleagues.
🌎 Earthling 🤔 Product mgmt leader 📚 Derailed academic librarian 🌐 Tweets #prodmgmt, #ux, #fintech, libraries, privacy, climate 🐝 Never once stung by a bee
The easiest way to search, organize and share all your user research findings in one place. #ResearchOps #ResearchRepository (Acquired by @userzoom)