Our First Foray into NetPromoter Scores
SEOmoz’s retention team, led by the phenomenal Joanna Lord, recently completed a NetPromoter survey project. Below is what Renea (from Joanna’s team) put together and sent…
The Power of Support
Sarah (Moz’s COO) and I snuck in a quick 10 minute sitdown today in between some other meetings. We do this pretty regularly –…
Seattle vs. The Valley
If you live in Seattle and work in or around the startup ecosystem, you’ll have heard the “why-can’t-we-be-more-like-the-valley” conversation plenty of times. The typical…
A New Blog and a New Challenge
Over the past few years, I’ve been tremendously impressed by a handful of bloggers in the field of technology, startups and investing. In particular:…
A Healthy Dose of Fear is Appropriate When Dealing with the Press
This past Friday I read Ben Huh’s post entitled Don’t Fear the Press. He writes: I often see very puzzling behavior from some entrepreneurs…
Making Email More Scalable
UPDATE: This experiment in productivity didn’t work; more details at the end. If you’ve been referred to this blog post in an email reply,…
Fear of Ignorance
This past week, I was interviewing a candidate for a VP role along with two of our engineering leads. Everyone in the room excluding…
Misadventures in VC Funding: The $24 Million Moz Almost Raised
Over the course of this year, I’ve written a couple times about raising a potential round of venture financing for my company, SEOmoz. At…
Inflection Points: Bravery vs. Foolishness
Inflection points in startup life technically happen every day, but in my experience, there’s a difference between the once-a-week variety and the truly BIG…
Just Keep Going
In 1997 I was just graduating from high school and started to design small business websites using Microsoft Frontpage and a variety of amateurish…