Manufacturing Serendipity
I’m on the road ~100 days each year. When I’m in Seattle, I have at least 30% of my days filled with coffees, calls,…
Startups
Our First Acquisition
You’ve likely seen the news today that Moz made its first major acquisition. It was an exciting, rewarding day at the office and an…
Google’s Weather Results are Infuriating
I have high expectations from Google, particularly on very popular searches in niches where information is easy to come by, reliable, and factual. Yet…
Exceptional Upgrade Path UX from WPEngine
I’m fascinated by the mechanics of startup marketing, customer acquisition, and revenue generation. So when I received this email for my WPEngine WordPress Hosting account…
What’s the Right Team Structure?
As I often note on this blog, I’m a rookie CEO who’s gotten very lucky. Much of the time, I wish I had more…
Why Cash Bonuses Make No Sense in Startups
It’s tough competing for candidates with the likes of Google, Amazon, Microsoft and Facebook. In the past 6 months, we’ve lost bids for half…
My Favorite Board Meetings
When we first raised an investment round in 2007, SEOmoz’s board of directors (consisting of Michelle Goldberg from Ignition, Gillian & myself from Moz,…
One Bad, “Policy Change” Email Can Kill Company Culture
We’ve all received a work email that made us cringe – the ones that sound formal and threatening or vaguely like a punishment for…
How We Cheat at Conferences (and why you should, too)
Every year for the last 7, we’ve held a customer event in Seattle during the summer (and only been rained on 3, maybe 4…
The Big Picture Conversation
I feel like a broken record. Lately, I’ve been sitting down with founder friends of mine and having a discussion about how their business…