Data Research Zero Click

New Research: Influence Happens Everywhere, an analysis of the 5,000 most-visited sites on the mobile and desktop web

Several weeks ago, I published some important research about where search happens on the web. Spoiler: everywhere, but ~73% is still Google. This data, fascinating as it is, begets another question – where does influence happen? What do people read, watch, listen-to, browse, and surf on the web *before* they search? For answers, I turned to our longtime friends at…

New Research: Search Happens Everywhere; an Analysis of 41 Websites with Significant Search Activity

For 25 years, web search meant Google (and a little bit of Bing, Yahoo, and DuckDuckGo). But in the past 2.5 years, it’s often expanded to include the major AI tools: ChatGPT, Claude, Deepseek, CoPilot, and Gemini. We found this broader definition welcome, but a little strange. If ChatGPT is search, why isn’t Instagram? Or YouTube? Or Amazon? It struck…

How to Overcome the “Link in Comments” Problem on LinkedIn and Other Social Platforms

Those pesky, anti-link, pro-native-content social platforms are at it again, muzzling the visibility of links anywhere and everywhere they can. Sure, they occasionally let something especially high-performing through, but as we learned when Twitter open-sourced its algo, these systems intentionally and consistently demote content with links… But… Amanda and I have been working on ways to outsmart these systems for…

The 5 Big Trends that Will Dominate Marketing in 2026

I find most end-of-year prediction and crystal ball-gazing listicles to be trash. They don’t prove their assertions, use anecdotes rather than data at scale to back up their prognostications, and, worst of all, fail to grade their previous predictions (how the #$%@ else do you know if you can trust their current ones?!). And yes, I’m looking at you, Gartner,…

The 7 Marketing Problems Pinball-Shaped Buyer Journeys Create

Last week, I showed you how Internet buyer journeys have transformed from the cleaner, more predictable funnel model of the 2000-2015 web into something shaped like a ball bouncing around a pinball-machine. These modern buyer journeys bounce back and forth between channels and content in ways that can’t be readily modeled nor cleanly attributed (despite what your analytics tool tells…

The Pinball Customer Journey Has Replaced the Marketing Funnel

I like the marketing funnel. It’s a great analogy, and has served me well for years. I *STILL* think it works reasonably well as a way to describe how businesses experience the various points at which they engage/interact with users before they become customers. But, we cannot bury our heads in the sand and pretend it’s a reasonable way to…
Marketing Startups Zero Click

The Case for Zero-Click Content in a Zero-Trust Ecosystem

There’s a reason zero-click content has taken over your feed, your marketing strategy, and increasingly, your job description. It’s not just because it performs better (although yeah, that is part of it). It’s because it’s the only reliable path forward in a digital ecosystem that’s hoarding traffic and eroding trust. Welcome to the Zero-Trust Internet Today’s platforms will crush your…

Exactly What to Measure with Lift Based Marketing Investments

How do you earn budget if attribution is dead and traffic is vanity metric? Lift-based experimentation. That’s when, rather than try to assign a weight to every potential channel or tactic you (or an algorithm) think contributed to a particular conversion, you measure the lift in conversions that happen after a particular tactic or channel begins. Weirdly, it’s less precise,…