Data Research Zero Click

New Research: Influence Happens Everywhere, an analysis of the 5,000 most-visited sites on the mobile and desktop web

Several weeks ago, I published some important research about where search happens on the web. Spoiler: everywhere, but ~73% is still Google. This data, fascinating as it is, begets another question – where does influence happen? What do people read, watch, listen-to, browse, and surf on the web *before* they search? For answers, I turned to our longtime friends at…

New Research: Search Happens Everywhere; an Analysis of 41 Websites with Significant Search Activity

For 25 years, web search meant Google (and a little bit of Bing, Yahoo, and DuckDuckGo). But in the past 2.5 years, it’s often expanded to include the major AI tools: ChatGPT, Claude, Deepseek, CoPilot, and Gemini. We found this broader definition welcome, but a little strange. If ChatGPT is search, why isn’t Instagram? Or YouTube? Or Amazon? It struck…
AI/LLMs Data Research

NEW Research: AIs are highly inconsistent when recommending brands or products; marketers should take care when tracking AI visibility

Editor’s Note: We’re hosting an exclusive webinar on March 11 to walk through the findings of this study. Join us live or sign up to receive the recording. The Problem: For the last few years, companies have been investing inordinate sums into AI tracking and AI visibility for their brands and products. $100M+/yr is already estimated to be spent on…

How to Overcome the “Link in Comments” Problem on LinkedIn and Other Social Platforms

Those pesky, anti-link, pro-native-content social platforms are at it again, muzzling the visibility of links anywhere and everywhere they can. Sure, they occasionally let something especially high-performing through, but as we learned when Twitter open-sourced its algo, these systems intentionally and consistently demote content with links… But… Amanda and I have been working on ways to outsmart these systems for…

Never Ask an AI Tool How It Came Up with That Answer

This post on LinkedIn by Britney Muller is, IMHO, the most important short piece on AI you’ll read this year. It’s so critical to understand what she’s saying here that I’ve focused this week’s 5-Minute Whiteboard on explaining and demonstrating exactly the problem she’s so succinctly captured. If you’ve ever asked ChatGPT, Claude, Perplexity, Gemini, or Deepseek why it gave…

The 2025 State of Digital Agencies: it’s still rough out there, but slowly improving; and is AI really a threat?

Introduction from Rand: I care deeply about the consulting world in digital marketing. These people are my friends, my colleagues, my fellow speakers, and my investors. Their fears, concerns, successes, and trends are bellwethers for our field as a whole. Is AI hurting or helping marketers? Is the Zero Click costing them clients or gaining them new ones? Are agencies’…
Data Industry Marketing Research

New Research: 20% of Americans use AI tools 10X+/month, but growth is slowing and traditional search hasn’t dipped

The media hype may be overblown, but the data doesn’t lie: over 20% of Americans are now heavy users of AI Tools (employing them 10X or more each month), and nearly 40% use one AI tools 1X+/month. Despite this massive growth, traditional search engines aren’t going anywhere: 95% of Americans continue to use them each month, and 86% are heavy…
Data Marketing Research SEO

New Research: Google Search Grew 20%+ in 2024; receives ~373X more searches than ChatGPT

For years, two questions have dominated both marketers’ interest and the media’s coverage of Google Search: Are AI Tools taking market share away from Google? Is Google search growing, flatlining, or declining? I’ve seen wild speculation that Google’s market share is down 5-10% since ChatGPT’s launch, and heard anecdotes across my feeds from people claiming that they never use Google…
Data Research SEO

New Research: How Often Do Americans Search Google? Which Search Verticals Do They Use?

Last quarter, we published an extraordinary analysis of hundreds of millions of Google searches alongside our clickstream panel partners at Datos (A Semrush Company). That analysis opened many marketers and creators’ eyes to the reality of how people use Google in 2024, i.e. navigational-heavy, and significantly weighted toward the top few thousand queries. This quarter, we’re back to examine several…
Agencies Industry Research

The State of Digital Agencies in 2024: Client Referrals Drive Agency New Business, But Is It Enough? And Are Sales Pipelines a Cause For Concern?

Introductory note from Rand: In case you missed Paddy’s December post about this extraordinary research, let me give him a brief intro: Paddy’s had a long career in marketing agencies, and now coaches other agency owners and runs The New Leader newsletter (I’m a happy subscriber). Paddy’s contribution here cannot be overstated – he’s assembled a vast array of survey data from 612…