What Your Marketing Needs is a Bad Guy

If you’re a big brand, already established, conservative in your ways and happy with your performance, this advice isn’t for you. But, if you’re a startup, an underdog, a challenger, you need to hear this. Villains are a good thing. Stories with villains make sense. They can be memorable. They can have depth and purpose. Stories without villains are meandering,…
Marketing Psychology Tactics

Hook, Line, and Sinker: A Model for Crafting Successful, Viral Content

Despite studying content that overachieves for years, it’s only in the past few months that I’ve stumbled into a mental model I’ve called: Hook, Line, and Sinker. My goal here is to broadly encapsulate *why* overachieving content pieces hit their mark, and why similar, but underperforming pieces miss. First: when we talk about “content,” we’re talking about all kinds of…
Marketing Psychology Tactics

Influence Maps—The Best Marketing Framework You’ve Never Heard Of

When you find a tool that massively improves your work’s effectiveness and dramatically cuts down on poor decision-making, there are two natural responses: “This is amazing! It’s gonna save me so much heartache.”“WTF?! Why didn’t anyone tell me about this before?” That’s exactly how I felt when I stumbled across the behavioral design field’s Influence Map Framework. In a single,…
Personal Psychology Startups Team

Hustle Culture vs. Chill Work

A few weeks ago, Wil Reynolds and I were on a video call together. I think I joined in a couple minutes after him, and the discussion was already starting: Someone on the call: “… just hustling”Rand: “Ugh, I hate hustle culture.” Wil: “Yo, Fish*, can you define hustle?”Rand: “Easy one. Hustling is working hard to work hard. It’s valuing…
Marketing Psychology Startups Tactics

The Incentives to Publish No Longer Reward the Web’s Creators

It’s been almost two months since my last post here. For those of you who pay attention to the digital marketing world, the infrequency of updates may be missed, but it’s likely familiar. Many, many web creators (those who publish, in any format, on their own sites rather than big tech’s platforms) who historically published content with great frequency are…

The “Marketing is Evil” Problem.

“I hate marketing.““Marketing is evil.““Marketing doesn’t work.““Marketing doesn’t work on me.““I’ll never buy from a company that markets to me.“ My best argument against those kinds of reflexive, anti-marketing takes is this: people create wonderful things to help one another, to entertain, to make art, and yes, to make money, too. But just because something is wonderful doesn’t mean anyone…

Who Will Amplify This? And Why?

You’ve created a stellar email newsletter, but few subscribe. You’ve launched an intriguing podcast, but listeners are nonexistent. You’ve published an exceptional blog post, a compelling research report, a remarkable webinar, a top-notch video, a stunning visual… but the audience just isn’t showing up. In my experience, four root causes are to blame: You’ve produced something of low qualityYou’ve produced…

When Choosing Marketing Channels, Visualize the Curve

Business Owner: “We’re launching a new company/website/campaign and want to buy ads that can get us some customers. Once that’s working, we’ll invest in content and SEO.” Marketer: “So, no one’s heard of your brand, and you don’t have any existing digital marketing, but you’d like to start with ads, then invest in content and SEO?” Business Owner: “Yup! That’s…
Marketing Psychology Tactics

The Paradox of Content Marketing to Beginners vs. Experts

Over the last 20 years, I’ve done a lot of educational content campaigns, both for my own companies, and to help others. But it’s only recently that I’ve come to grok the odd paradox of how certain types of content earn reach, amplification, and success with the people they’re meant to engage. Here’s the problem: Broadly helpful “Beginners’ Guide” content…